SERVICES
WEBSITE CARE
"If we are together nothing is impossible. If we are divided we will fail."
– WINSTON CHURCHILL
WordPress Website Care
Subscribing to a monthly WordPress Website Care Package for your website, takes the worry out of ensuring your site is running the latest secure version.
Updates
Security
Monitoring
Reporting
Your website is the front-end of your business. It’s where your clients and customers visit to learn more about you, to purchase products and stay connected.
The backend is the control centre of your website. Without properly maintaining your site, you risk being hit with security breaches and outages, which can be extremely costly to rectify.
Not only could you lose revenue, but the cost of restoring or rebuilding a site can be expensive.
Peaks Media Site Care Packages not only provide support and security, but also include licences for several premium subscription-based plugins. Save hundreds of dollars per year by signing up for our Premium or Standard Site Care package where they are already included.
Below is a breakdown of the services provided in our Site Care Packages.
SITE CARE SERVICES
Plugin Updates
WordPress Core, Plugin and Theme files are continuously being updated to ensure better functionality/additional features, added security or fixing security issues.
Peaks Media provides regular checks and updates to your site, including troubleshooting and fixing breakages where necessary.
Please note: Peaks Media is not responsible for payment of renewals for any subscription based plugins not covered in our Site Care Packages including, but not limited to the Beaver Builder plugin and plugins purchased from CodeCanyon or WooCommerce.
Site Backups
Please note: Should the site need to be reinstalled as a result of a client error, there is a $95 backup reinstallation fee.
Security Configuration
Security Scans
We run regular scans on your site to detect any malware and known vulnerabilities. Vulnerabilities are usually related to out-of-date plugins or plugins that have been purchased from a third party. If malware is detected we will alert you of the best way forward to remove the malicious code. This usually involves rolling back your site to a previous version.
Beaver Builder
Peaks Media websites are developed exclusively on the WordPress platform and built using the Genesis Framework and Beaver Builder plugin.
Why Beaver Builder?
Beaver Builder allows our clients more control over certain elements of their site, they can skip the backend of the website dashboard and edit their site directly on the front end.
Beaver Builder works with almost any theme; however, it integrates incredibly well with the Genesis Framework.
An annual subscription to Beaver Builder is included in our Premium Site Care package.
Beaver PowerPack
PowerPack is an add-on for Beaver Builder that includes 30 additional modules and over 120 templates and sections for your WordPress website.
An annual subscription to Beaver Builder and PowerPack is included in our Premium Site Care package.
Beaver Ultimate
Beaver Ultimate provides extra functionality to the Beaver Builder plugin, giving your site a professional and unique look. The plugin offers easy to use, drag-and-drop modules, and is optimised for performance and speed.
Licencing for the Premium version of Beaver Ultimate is included in the Premium Site Care Package.
WPForms & Gravity Forms
Our Standard and Premium Site Care packages include a subscription to WPForms, a drag-and-drop form builder that allows you to create contact forms, online surveys and donation forms. You can also collect payments online via Visa/Mastercard and PayPal.
Some clients need a little more functionality that's outside of the scope of the WPForms plugin. For these more complex form tasks our go-to plugin is Gravity Forms.
The yearly subscription fee for Gravity Forms is covered in our Premium Site Care package.
Yoast & SEO Framework Premium
Theme Updates
Database Optimisation
SPAM Monitoring
Monthly Reporting
- Updates to plugins, themes and the WordPress core
- Database optimisation
- Report of existing # backups stored
- Website security/vunerability report
- Site performance scores (Premium)
- Uptime monitoring reports (Premium)
- Google Analytics reports (Premium)
- Search Engine Optimisation results/analysis (Premium)
- Search Engine rank tracking (Premium)
- WooCommerce reporting (Premium)
Recommendations to improve site performance, traffic etc. based on report findings are also included.
Content Personalisation
We provide Content personalisation services to Premium Site Care customers. Content personalisation is the latest trend in web development. We can personalize your website content based on time or location. Personalisation can also be used to inform users of special offers or to create experiences through time-related associations, with different messages displaying in the morning or afternoon.
Contact Peaks Media today to learn how we can personalise your site to suit your website audience.
Uptime Monitoring
Site outages are often a result of a hack, an issue with your web hosting, a site configuration error, or domain expiry. Sites running on our Premium Site Care packages will be monitored 24/7, the site will be pinged throughout the day.
Should the site go down, we will investigate the site outage and if necessary, alert you when they happen. We will discuss the necessary steps that should be taken to fix the current outage and/or reduce future outages.
Performance Checks
Performance drops are often due to malware, errors, and hardware issues. Knowing what’s causing a drop in performance is the first step to resolving the problems.
Our Premium Site Care subscribers receive monthly reports outlining the results of weekly performance scans, along with recommendations on improving site speed.
eCommerce Support
Our websites are built exclusively using the WordPress platform, and all our preferred eCommerce plugins seemlessly integrate into WordPress.
We offer eCommerce support, plugin and theme updates for customers who are subscribed to our Premium Site Care package.
The eCommerce plugins we support are WooCommerce, LearnDash, ExchangeWP, WP Simple Pay, Bookeo and Easy Digital Downloads. Our customer sites use PayPal and Stripe as payment gateways.
Staging Site
There are no guarantees that running an update on a website won't break anything. Sometimes there are server or plugin conflicts which can break your site.
Wouldn't it be great to know that your plugin updates have been tested before we apply those updates to your live site?
Our Premium Site Care subscribers are allocated a Staging Site that is a duplicate of their existing site. We run any new plugin updates or test any new features on the Staging Site before they are implemented on the live site. This way, if an update or new feature fails on the Staging Site it will not interfere with your live site.
Site Care Packages
We monitor and manage site updates to ensure your website is always running the latest secure, up-to-date version.
Order Site Care
Subscribe to our Site Care Packages and let Peaks Media take care of your WordPress plugin and theme updates.