SERVICES

WEBSITE CARE

"If we are together nothing is impossible. If we are divided we will fail."
– WINSTON CHURCHILL

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WordPress Website Care

Subscribing to a monthly WordPress Website Care Package for your website, takes the worry out of ensuring your site is running the latest secure version.

  • Updates

  • Security

  • Monitoring

  • Reporting

Your website is the front-end of your business. It’s where your clients and customers visit to learn more about you, to purchase products and stay connected.

The backend is the control centre of your website. Without properly maintaining your site, you risk being hit with security breaches and outages, which can be extremely costly to rectify.

Not only could you lose revenue, but the cost of restoring or rebuilding a site can be expensive.

Peaks Media Site Care Packages not only provide support and security, but also include licences for several premium subscription-based plugins. Save hundreds of dollars per year by signing up for our Premium or Standard Site Care package where they are already included.

Below is a breakdown of the services provided in our Site Care Packages.

SITE CARE SERVICES

WordPress Core, Plugin and Theme files are continuously being updated to ensure better functionality/additional features, added security or fixing security issues.

Peaks Media provides regular checks and updates to your site, including troubleshooting and fixing breakages where necessary.

Please note: Peaks Media is not responsible for payment of renewals for any subscription based plugins not covered in our Site Care Packages including, but not limited to the Beaver Builder plugin and plugins purchased from CodeCanyon or WooCommerce. 

Your site may need to be restored due to a to a hack or a plugin update. All backups are accessible for the duration of your Site Care subscription. Backups are securely stored offsite on the Amazon S3 infrastructure. 

Please note: Should the site need to be reinstalled as a result of a client error, there is a $95 backup reinstallation fee.

WordPress sites can be susceptible to security risks, these can be eliminated through several methods including backend site customisations and monitoring.
 
All new Peaks Media site-builds include installation and configuration of  the iThemes Security plugin. This configuration includes, but is not limited to; Brute Force Protection, Strong Password Enforcement, Site Lock Outs, Hiding Default Login Area and Changing Default Admin User.
 
Although the free version on iThemes Security gives users many layers of protection, iThemes Pro takes it one step further adding; Two-Factor Authentication, Security Checks, Password Security and Malware Scans.
 
If site security is paramount to your online business we recommend installation of iThemes Security Pro along with the free version of the Securi plugin. iThemes Security Pro and Securi Scanner is installed and configured at no additional cost for clients sites that are subscribed to our Premium Site Care packages.

We run regular scans on your site to detect any malware and known vulnerabilities. Vulnerabilities are usually related to out-of-date plugins or plugins that have been purchased from a third party. If malware is detected we will alert you of the best way forward to remove the malicious code. This usually involves rolling back your site to a previous version.

Peaks Media websites are developed exclusively on the WordPress platform and built using the Genesis Framework and Beaver Builder plugin.

Why Beaver Builder?

Beaver Builder allows our clients more control over certain elements of their site, they can skip the backend of the website dashboard and edit their site directly on the front end.

Beaver Builder works with almost any theme; however, it integrates incredibly well with the Genesis Framework.

An annual subscription to Beaver Builder is included in our Premium Site Care package.

PowerPack is an add-on for Beaver Builder that includes 30 additional modules and over 120 templates and sections for your WordPress website.

An annual subscription to Beaver Builder and PowerPack is included in our Premium Site Care package.

Beaver Ultimate provides extra functionality to the Beaver Builder plugin, giving your site a professional and unique look. The plugin offers easy to use, drag-and-drop modules, and is optimised for performance and speed.

Licencing for the Premium version of Beaver Ultimate is included in the Premium Site Care Package.

 

Our Standard and Premium Site Care packages include a subscription to WPForms, a drag-and-drop form builder that allows you to create contact forms, online surveys and donation forms. You can also collect payments online via Visa/Mastercard and PayPal.

Some clients need a little more functionality that's outside of the scope of the WPForms plugin. For these more complex form tasks our go-to plugin is Gravity Forms.

The yearly subscription fee for Gravity Forms is covered in our Premium Site Care package.

Peaks Media are certified Yoast SEO experts. We are trained to fully understand the ins and outs of the Yoast SEO plugin.  If requested, we'll give you instructions on how fully optimise your pages using the Yoast plugin.
 
Currently all Premium Site Care customers (new site builds) are installed with Yoast SEO Premium, however in 2018 we will be moving Premium Site Care customers to the SEO Framework. We still believe Yoast is a great product but the SEO Framework (premium) provides more options and faster load times.
All Peaks Media sites are built using either the Genesis/Astra or GeneratePress Frameworks. Pro licences for all three of these theme frameworks are provided in our Site Care Packages.
Over time, your database grows and can slow down the performance of your website. We remove the excess bloat from your database, keeping it at an optimal performance level.
Spam comments aren't just annoying, they can also affect your online reputation and Search Engine Rankings, and slow down your website performance.
 
All of our Site Care Packages include spam monitoring. We monitor your site comments daily and remove the spam.
 
However, some comments will require the site owner to interact with their visitors — we will alert you should a legitimate comment require a response.
Standard and Premium subscribers receive monthly detailed website activity reports. These reports give you a breakdown of the Site Care undertaken on your site during the previous month.
 
The reports outline:

- Updates to plugins, themes and the WordPress core
- Database optimisation
- Report of existing # backups stored
- Website security/vunerability report
- Site performance scores (Premium)
- Uptime monitoring reports (Premium)
- Google Analytics reports (Premium)
- Search Engine Optimisation results/analysis (Premium)
- Search Engine rank tracking (Premium)
- WooCommerce reporting (Premium)

Recommendations to improve site performance, traffic etc. based on report findings are also included. 

We provide Content personalisation services to Premium Site Care customers. Content personalisation is the latest trend in web development. We can personalize your website content based on time or location. Personalisation can also be used to inform users of special offers or to create experiences through time-related associations, with different messages displaying in the morning or afternoon. 

Contact Peaks Media today to learn how we can personalise your site to suit your website audience.

Site outages are often a result of a hack, an issue with your web hosting, a site configuration error, or domain expiry. Sites running on our Premium Site Care packages will be monitored 24/7, the site will be pinged throughout the day. 

Should the site go down, we will investigate the site outage and if necessary, alert you when they happen. We will discuss the necessary steps that should be taken to fix the current outage and/or reduce future outages.

Performance drops are often due to malware, errors, and hardware issues. Knowing what’s causing a drop in performance is the first step to resolving the problems.

Our Premium Site Care subscribers receive monthly reports outlining the results of weekly performance scans, along with recommendations on improving site speed.

Our websites are built exclusively using the WordPress platform, and all our preferred eCommerce plugins seemlessly integrate into WordPress.

We offer eCommerce support, plugin and theme updates for customers who are subscribed to our Premium Site Care package.

The eCommerce plugins we support are WooCommerce, LearnDash, ExchangeWP, WP Simple Pay, Bookeo and Easy Digital Downloads. Our customer sites use PayPal and Stripe as payment gateways.

There are no guarantees that running an update on a website won't break anything. Sometimes there are server or plugin conflicts which can break your site.

Wouldn't it be great to know that your plugin updates have been tested before we apply those updates to your live site?

Our Premium Site Care subscribers are allocated a Staging Site that is a duplicate of their existing site. We run any new plugin updates or test any new features on the Staging Site before they are implemented on the live site. This way, if an update or new feature fails on the Staging Site it will not interfere with your live site.

Site Care Packages

We monitor and manage site updates to ensure your website is always running the latest secure, up-to-date version.

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Subscribe to our Site Care Packages and let Peaks Media take care of your WordPress plugin and theme updates.

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